Frequently Asked Questions

Common questions and answers about PepeProxy services.

General Questions

What is PepeProxy?

PepeProxy is a residential proxy service that provides access to over 50 million residential IP addresses across 200+ countries. We offer high-quality, ethically sourced proxies for web scraping, data collection, ad verification, and more.

How does PepeProxy work?

When you generate proxies through our platform, you receive authentication credentials that allow your requests to be routed through our residential IP network. Each request can use a different IP (rotating) or maintain the same IP for a duration (sticky sessions).

What makes residential proxies different from datacenter proxies?

Residential proxies use IP addresses assigned by ISPs to real residential devices, making them appear as regular home internet users. Datacenter proxies use IPs from cloud providers and are easier to detect and block. Residential proxies have:

  • Higher success rates on protected websites
  • Better trust scores and reputation
  • Lower detection and ban rates
  • Access to geo-restricted content

Is PepeProxy legal?

Yes, PepeProxy is a legal service. All our residential IPs are ethically sourced with proper consent. However, how you use proxies must comply with applicable laws and the terms of service of websites you access. We prohibit illegal activities on our platform.

Account & Billing

How do I create an account?

  1. Click “Get Started” or “Register” on our homepage
  2. Enter your email and create a secure password
  3. Verify your email address
  4. Add balance to your account
  5. Start generating proxies

What payment methods do you accept?

We accept cryptocurrency payments through our partners:

  • Heleket: Bitcoin, Ethereum, USDT, and other major cryptocurrencies
  • Wata: Alternative cryptocurrency payment processor

Payments are typically confirmed within minutes.

What is the minimum balance?

The minimum balance to add is $5 USD, which gives you 1 GB of traffic at standard rates.

How is traffic calculated?

Traffic includes both upload and download data:

  • Request headers and body
  • Response headers and body
  • TCP/IP protocol overhead

For example, a simple web page load (HTML + CSS + images) typically uses 1-2 MB of traffic.

Do credits expire?

No, your balance never expires. Use it at your own pace - there are no monthly commitments or subscription fees.

Can I get a refund?

Due to the nature of our service (immediate digital delivery), we cannot offer refunds on consumed traffic. However, we offer:

  • Free testing tier to try before you commit
  • 99.9% uptime guarantee
  • No expiration on your balance

How do volume discounts work?

Volume discounts are applied automatically based on your lifetime total traffic:

  • 0-99 GB: $5/GB (standard rate)
  • 100+ GB: $4/GB (20% discount)

Once you reach 100 GB of total usage, all future traffic is billed at the discounted rate.

Proxy Configuration

What’s the difference between HTTP/HTTPS and SOCKS5 proxies?

  • HTTP/HTTPS: Standard web protocol, works with most applications, libraries, and browsers. Best for web scraping and API calls.
  • SOCKS5: Lower-level protocol that supports any type of traffic (HTTP, FTP, SMTP, P2P). More flexible but requires additional setup.

For most users, HTTP/HTTPS is the recommended choice.

When should I use rotating vs sticky sessions?

Use rotating sessions when:

  • Scraping large amounts of data
  • You want a fresh IP for every request
  • Running distributed tasks
  • Maximum anonymity is needed

Use sticky sessions when:

  • Managing accounts or login flows
  • Shopping cart sessions
  • Form submissions
  • You need consistent identity for 1-20 minutes

How long do sticky sessions last?

You can specify sticky session duration when generating proxies:

  • Minimum: 1 minute
  • Maximum: 20 minutes
  • Recommended: 5-10 minutes for most use cases

Can I target specific locations?

Yes! PepeProxy supports three levels of targeting:

  1. Country-level: Target any of 200+ countries
  2. Region/State-level: Narrow to specific regions
  3. City-level: Maximum precision for city-specific needs

You can also optionally target specific ISPs (Internet Service Providers).

How many proxies can I generate?

There’s no hard limit on the number of proxies you can generate, as long as you have sufficient balance to cover the traffic allocation. Each proxy requires a minimum of 1 MB traffic allocation.

Can I use the same proxy multiple times?

Yes! Once you generate proxies, you can use them until their traffic allocation is consumed. For sticky sessions, you can make multiple requests with the same IP during the session duration.

Technical Questions

What proxy format do you use?

Proxies are provided in standard format:

protocol://username:password@host:port

Example:

http://user123:pass456@us-01.pepeproxy.com:2333

What ports do you support?

We support standard proxy ports:

  • HTTP/HTTPS: Port 2333
  • SOCKS5: Port 2333

Do you support authentication?

Yes, all proxies use username:password authentication. Authentication credentials are unique for each proxy generation and include your traffic allocation.

Can I use proxies with Selenium/Puppeteer/Playwright?

Yes! Our proxies work with all major browser automation tools. See our Integration Guides for specific setup instructions.

Do you support IPv6?

Currently, we only support IPv4 addresses. IPv6 support is planned for future releases.

What user agents should I use?

We recommend using realistic, up-to-date user agents that match the browser/device you’re simulating:

headers = {
    'User-Agent': 'Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36'
}

Rotate user agents for better success rates.

How do I handle proxy errors?

Common proxy errors and solutions:

  • 407 Proxy Authentication Required: Check your username/password credentials
  • 429 Too Many Requests: Implement rate limiting and delays
  • 403/503 Errors: Try rotating to a different IP or location
  • Timeout errors: Increase timeout settings (30-60 seconds recommended)

See our Troubleshooting Guide for detailed error handling.

Performance & Reliability

What is your uptime guarantee?

We maintain a 99.9% uptime guarantee. Our infrastructure is distributed across multiple regions with automatic failover.

What is the average response time?

Average response time is under 500ms globally. Response times vary based on:

  • Your physical location
  • Target website location
  • Selected proxy host location (DE, US, CIS)

How fast are your proxies?

Our residential proxies provide real-world connection speeds typical of residential ISPs:

  • Download speeds: 10-100 Mbps (varies by location)
  • Connection time: 200-500ms
  • Request overhead: Minimal (under 100ms)

Do you have rate limits?

We don’t impose strict rate limits, but we recommend:

  • 2-5 second delays between requests to the same domain
  • Respectful crawling practices (follow robots.txt)
  • Distributing requests across multiple IPs

Excessive abuse may result in account suspension.

What happens if a proxy doesn’t work?

If a proxy fails to connect or authenticate:

  1. Verify your credentials are correct
  2. Check that you have sufficient balance
  3. Try a different proxy or location
  4. Contact our support team if issues persist

We provide 99.9% uptime, and failed requests due to our infrastructure issues may be credited back.

Use Cases & Compliance

What can I use PepeProxy for?

Allowed use cases:

  • Web scraping and data collection
  • Price monitoring and comparison
  • Market research
  • SEO and SERP monitoring
  • Ad verification
  • Social media management
  • Account management
  • Testing geo-restricted content

What is NOT allowed?

Prohibited activities:

  • Illegal activities (hacking, fraud, theft)
  • Credential stuffing or brute force attacks
  • DDoS attacks or network abuse
  • Copyright infringement
  • Spam or phishing
  • Accessing content that violates terms of service

Accounts engaged in prohibited activities will be banned.

Do you log my activity?

We maintain minimal logging for service operation and security:

  • Traffic usage (for billing)
  • Authentication attempts (for security)
  • Proxy generation events (for account management)

We do NOT log:

  • Websites you visit
  • Request/response content
  • Personal browsing data

See our Privacy Policy for details.

Can my account be banned?

Accounts may be banned for:

  • Violating our terms of service
  • Engaging in illegal activities
  • Excessive abuse or misuse
  • Chargebacks or payment fraud

We reserve the right to suspend or terminate accounts at our discretion.

Support & Help

How do I contact support?

You can reach our support team through:

What are your support hours?

Our support team is available:

  • Monday-Friday: 9 AM - 6 PM EST
  • Response time: Typically within 24 hours

Telegram bot provides 24/7 automated assistance.

Do you offer enterprise support?

Yes! Enterprise customers receive:

  • Dedicated account manager
  • Priority support (faster response times)
  • Custom integrations
  • Volume discounts
  • Custom traffic packages

Contact our sales team for enterprise inquiries.

Where can I find code examples?

Check out these documentation pages:

How do I report bugs or request features?

To report bugs or request features:

  1. Contact our support team
  2. Provide detailed description of the issue
  3. Include steps to reproduce (for bugs)
  4. Attach relevant screenshots or logs

We actively consider user feedback for product improvements.

Still have questions? Contact our support team →